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Newsletter
 

 

 

Shipping & Delivery

 

1. Any dates given for delivery by Shepherd’s Life London are estimates only and Shepherd’s Life London shall not be responsible for any delays. 

 

2. All Contracts entered into where stock permits will be sent for next day delivery. Should the Buyer require an improved service this will be subject to availability. Shepherd’s Life London will make an increased charge. 

 

3. Shepherd’s Life London reserves the right to make delivery by instalments and will obtain agreement either verbally or in writing from the buyer. In the event that these conditions shall apply each delivery will be treated as though it were the subject of a separate contract and failure by Shepherd’s Life London to deliver any one or more instalments or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the contract as a whole as repudiated. 

 

4. Delivery shall be affected at the time when the Buyer collects the goods from Shepherd’s Life London or in cases where delivery is to be carried out by Shepherd’s Life London at the request of the buyer is made to the address specified by the Buyer. The Buyer shall inspect the Goods on delivery. Where the buyer is reselling goods for direct delivery to a third party it is the buyer’s responsibility to organize the inspection of goods. If the Buyer shall give written notice as aforesaid the buyer shall comply with Shepherd’s Life London's instructions concerning the return or retention for inspection of such Goods, which shall be at the Buyer’s risk until back in the possession of Shepherd’s Life London. 

 

5. All requests for proof of delivery must be made within 5 working days of the delivery due date.

 

FREE UK Delivery Offer

1. Free delivery is for mainland UK and excludes Highlands, Northern Ireland and Islands.  Our UK mainland delivery is on a Standard 3 to 5 working day delivery. If you are in the Highlands, Northern Ireland and Islands Please contact us on 0845 873 3011 for a quotation or via our contact us page.  We will endeavour to provide you with a competitive quote.

 

Pricing and Payment

1. Catalogues price lists and other advertising literature or material as used by Shepherd’s Life London are intended only as an indication as to price and range of goods offered and no prices, descriptions or other particulars shall be binding on Shepherd’s Life London.

 

2. The buyer must ensure they have viewed estimate shipping and tax before proceeding to checkout on each product page as surcharges for delivery to certain postcodes may apply on certain products. The buyer will receive a call from Shepherd’s Life London after the order is placed and a new agreement will be made at this point. The buyer may cancel their contact at this point if they do not agree to the increase in price and will be refunded in full.

 

3. All prices are inclusive of Value Added Tax.

 

4. Customers can pay by cheque, which will need to be cleared via our banking process before any goods can be shipped. Otherwise payment maybe made by credit card, Paypal or Google checkout.

 

5. Customers may be able to pay cash on collection in some circumstances. Once the agreement is in place the customer cannot pay by credit card on collection.

 

Cancellations and Returns

1. The buyer can cancel the contract at any time up to 14 working days after the day of delivery. To cancel an order we must receive this either via email or in writing.

 

2. If the buyer cancels the buyer must return the goods to us at the buyer’s own expense. The buyer must ensure that the goods are packaged adequately to protect against damage.  If the buyer fails to return the goods, Shepherd’s Life London will collect them and charge the buyer the direct cost of collection. If the buyer fails to take reasonable care of the goods before they are returned to the company and this results in damage or deterioration then the company will charge the buyer for the reduction in value.

 

3. This cancellation policy does not affect your legal rights for example if the goods are faulty or described incorrectly.

 

Order Acceptance

1. All orders placed by the Buyer whether written or oral shall constitute an offer to Shepherd’s Life London under these conditions subject to availability of the Goods and to acceptance of the order by Shepherd’s Life London’s authorized representative. Any quotation given by the Shepherd’s Life London does not constitute an offer capable of acceptance.

 

2. All orders are accepted and Goods supplied subject to these conditions only. No amendment of these conditions will be valid unless confirmed in writing on or after the date hereof by Shepherd’s Life London's authorized representative.

 

Risk, Property and Specification

1. Notwithstanding delivery and the passing of risk in the Goods or any other provision of these conditions the property in the Goods shall not pass to the Buyer until Shepherd’s Life London has received payment in full of the price of the Goods and all other goods supplied by Shepherd’s Life London

 

2. Until such time as the property in the Goods passes to the Buyer the Buyer shall deliver up the Goods to Shepherd’s Life London on demand and if the Buyer fails to do so immediately Shepherd’s Life London may enter any premises of the Buyer or any third party where Goods are stored and repossess the Goods.

 

3. The Buyer may not pledge or in any way charge by way of security for any indebtedness any of the Goods, which remain the property of Shepherd’s Life London. If the Buyer does so all monies owing by the Buyer to Shepherd’s Life London shall immediately become due and payable.

 

4. Shepherd’s Life London shall not be liable in respect of any loss or damage caused by or resulting from any variation for whatsoever reason in the manufacture’s specifications or technical data and will not be responsible for any loss or damage resulting from curtailment or cessation of supply following such variation. Shepherd’s Life London will use its reasonable endeavours to advise the Buyer of any such impending variation as soon as it receives any notice thereof from manufacturer.

 

5. Unless otherwise agreed the Goods are supplied in accordance with the manufacturers standard specifications as these may be improved substituted or modified. Shepherd’s Life London reserves the right to increase its quoted or listed price or to charge according in respect of any orders accepted for Goods of non-standard specifications and in no circumstances will it consider cancellation of such orders or return of the Goods.

 

Warranty

1. Failure by the Buyer to pay any sum owing will render the applicable warranty null and void.

 

Offers

1. As part of Shepherd’s Life London's yearly trading activities special offers will come available. Whilst Shepherd’s Life London will endeavour to honour the deal, due to late deliveries an alternative product will be made available of the same retail value.

 

Termination

1. Any Contract may be terminated immediately by notice in writing:-

 

1.1 By Shepherd’s Life London if the Buyer fails to pay any sums due hereunder by the due date or is involved in any legal proceedings concerning its solvency or ceases trading or commits an act of bankruptcy or is adjudicated bankrupt or if a petition is presented or resolution passed for its liquidation or if it makes an arrangement with its creditors or a petition for an administration order is presented or if a receiver administrative receiver or manager is appointed over all or any part of its assets or if it is unable to pay its debts within the meaning of Section 1123 of the Insolvency Act 1986 or does or suffers anything analogous to any of the foregoing in any other jurisdiction.

 

1.2 By the party not in default if the other party fails to perform any of its obligations and such failure for a period of 14 days after written notice thereof.

 

1.3 Any termination shall be without prejudice to any other rights or remedies a party may be entitled to hereunder or a law and shall not affect any accrued rights or liabilities of either party.

 

1.4 Upon termination of a Contract all sums owing to Shepherd’s Life London whether under that Contract or otherwise shall become immediately due and payable and Shepherd’s Life London may cancel any outstanding order or make delivery subject to payment in advance.

 

1.5 If you wish to exercise your right to cancel this contract prior to order despatch, please contact us by email and phone immediately.

 

The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh day following the day after the day on which you received the products. We ask that the goods are unused, in original package and undamaged. The customer will have to pay for the cost of return carriage of the goods when exercising this right to cancel. The consumer can exercise this right to cancel by email, fax or letter.

 

General

1. The headings in this Agreement are for ease of reference only and shall not affect its interpretation or construction.

 

2. No forbearance delay or indulgence by Shepherd’s Life London in enforcing any of its rights shall prejudice or restrict the rights of Shepherd’s Life London and no waiver of any such rights or of any breach by the Buyer shall be deemed to be a waiver of any other right of any later breach. No waiver by Shepherd’s Life London shall be effective unless in writing.

 

3. The Buyer may not assign any of its rights without the prior written consent of Shepherd’s Life London may assign any of its rights.

 

4. In the event of any of these conditions (of any part of any of them) being found to be void or unenforceable for any reason the remaining conditions (and the remainder of the condition concerned) shall remain in full force and effect.

 

5. Shepherd’s Life London shall not be liable for any delay in or failure to perform its obligations where such delay or failure results from act of God fire explosion accident industrial dispute or any other cause beyond its reasonable control.

 

6. Any notices given hereunder by either party to the other must be in writing and may be delivered personally or by recorded delivery or registered post and in case of post will be deemed to have been given 2 working days after the date of posting.

 

7. These conditions constitute the entire agreement between Shepherd’s Life London and the Buyer concerning the supply of the Goods and replace and supersede any prior arrangement understanding warranty or representation (other than any fraudulent or negligent misrepresentation).

 

8. These terms and conditions shall be governed and constructed in accordance with English Law and the parties submit to the Non-exclusive jurisdiction of the English courts.

 

 
 
TU5UK S4T3